Monday, February 06, 2006

Hello, this is Stan, from the Dinglemunch blog

So here's one little thing that bugs me at work.

Across the cubicle wall from me is an employee who works in the Payroll department, and one of her jobs is to the Payroll help desk line. I hear her half of every conversation. The thing that bugs me is that when she answers the phone, she says, "Hello, this is Laura* from Payroll." Now why, if someone is calling a Payroll help desk, does Laura need to identify herself as being from Payroll? Don't you think that the caller already assumes this?

I can understand it when she's calling someone else—they answer the phone, she says, "This is Laura from Payroll," and they now know who is calling. But those who call her are calling the Payroll department with a payroll-related question. There's no need to be redundant, Laura.

*Not her real name

4 Talked Back:

At February 7, 2006 at 12:06:00 AM CST, Blogger Jim said...

Post her number and we will all call her:

Hello, this is Laura from Payroll.

Payroll Department please.

This is Payroll.

Is Laura there?


It would be fun!!!!

 

At February 7, 2006 at 1:27:00 AM CST, Blogger kristen said...

is she the only one in the payroll dept? does she have multiple phone numbers for all her different jobs? maybe the caller has a wrong number and really wanted the art desk?

 

At February 7, 2006 at 5:22:00 PM CST, Blogger stan said...

She's not the only one in the department, and I don't think she's the only one to answer phones. She has picked up the slack for Chimpbo, who's still on maternity leave. Payroll is the only thing that [Laura] does.

Oh, and we're a major power utility...we may have an art desk but I doubt it...I suspect they farm all of that art stuff out to corporate-branding and marketing firms. :)

 

At February 8, 2006 at 4:13:00 PM CST, Blogger kristen said...

oh, i assumed arts desk because you said your industry was arts. what do i know? a whole lotta nothin it would seem :)

 

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